Privacy Policy

PRIVACY POLICY

GoodOps (“we”, “us”, or “our”) is committed to protecting the privacy of our clients and partners. This Privacy Policy outlines how we collect, use, share, and safeguard personal and business information in the course of providing professional services, including strategy, documentation, systems optimization, and technical support.

By engaging our services or interacting with our website, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

GoodOps is a service division of Red Stamp Agency Inc., operating primarily in Canada. We provide operational consulting and support services that may involve access to client systems, data, and tools, including remote device management.

2. What Information We Collect

We may collect and process the following types of information:

a. Information You Provide

  • Contact details (e.g., name, email, phone, role)
  • Business or team information
  • System credentials (e.g., to HRIS, accounting, or cloud platforms)
  • Operational documentation or financial data

b. Information We Collect Automatically

  • IP address and browser type via our website
  • Device metadata and system logs (when using RMM tools)
  • File access, update logs, or usage metadata if remote tools are authorized

c. Sensitive Information

Depending on your project, we may access:

  • HR or payroll data (e.g., via platforms like BambooHR)
  • Financial or accounting records (e.g., QuickBooks Online)
  • Internal SOPs, audit results, or credentials stored in 1Password

3. How We Use Your Information

We use this information to:

  • Deliver and support contracted services
  • Conduct audits, implement systems, or create documentation
  • Provide technical support or remote diagnostics
  • Improve our services and tools
  • Meet legal, contractual, or security obligations

We do not sell your personal or business data.

4. Remote Tools and Monitoring

When authorized, we may install remote management or monitoring tools (e.g., RMM software) on your systems. These tools may automatically collect metadata, system health, or usage statistics to support proactive service delivery.

You will be informed prior to installation and may revoke access at any time.

5. Use of Third-Party Tools

To deliver our services, we use a number of third-party platforms that may store or process client information, including:

  • Google Workspace
  • Asana
  • Harvest
  • 1Password
  • Slack
  • ChatGPT, Claude, Gemini (AI tools used with limited scope)

We strive to ensure all third-party tools we use adhere to industry-standard privacy and security practices.

6. Security Measures

We take data security seriously and apply the following practices:

  • Mandatory 2FA and use of 1Password for all internal accounts
  • Role-based access controls
  • Confidentiality agreements for all employees and contractors
  • Acceptable Use Policy (AUP) enforcement
  • Encrypted file and communication tools where applicable

7. Data Retention & Client Rights

We do not currently have a standard data retention policy. If a client ends their engagement, their information may remain in our systems unless a specific request is made.

Clients may request:

  • Access to their data
  • Corrections or updates
  • Deletion or revocation of access

Please contact us at privacy@goodops.io to make a request.

8. Cookies & Analytics

Our website may use cookies and analytics tools (e.g., Google Analytics) to track basic usage patterns. These are used solely to improve our site and services. We do not currently offer cookie opt-out functionality.

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available at https://goodops.io/privacy-policy. If changes are significant, we may notify active clients directly.

10. Contact Us

If you have questions about this policy or how we handle your information, please contact us:

📧 privacy@goodops.io

📍 Red Stamp Agency Inc.

250-2414 St. Johns St.

Port Moody, BC V3H 2B1

Canada

Effective Date: April 11, 2025 (2025-04-11)

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